Shipping

Free Shipping is available to customers in the contiguous US ("Lower 48") with $20 minimum purchase. VIP subscribers receive free shipping. Learn how to become a VIP.

Orders ship Monday through Friday. You can expect your package to ship within 2-3 business days once I receive a cleared payment.

December Holiday Shipping

I recommend placing all made-to-order & custom orders by December 6th to ensure arrival by December 25th.

I can't guarantee a Christmas arrival for any custom orders placed after December 6th without a purchase of Priority Mail® or Priority Mail Express®. However, I will work as fast as possible to get all orders to you and your loved ones by Christmas if your order comes in December 7th - 10th.

USPS Holiday Shipping Guidelines*

Christmas Day: Monday, December 25th, 2023
USPS Ground Advantage™: Ship by Saturday, December 16th.
First-Class Mail®: Ship by Saturday, December 16th.
Priority Mail®: Ship by Monday, December 18th.
Priority Mail Express®: Ship by Friday, December 20th.

*I have no control over the USPS, but they have been good about making their deadlines.

If you have not received your order within 14 business days of shipment, please contact your local USPS. If the package still does not arrive, please email admin@etgilbertdesign.com and I will help to resolve the issue as needed.

If the item is returned to me through the postal service, I will contact you to verify shipping address and send it out again. Please make sure the address you give me for the shipment is accurate.

I currently ship all domestic orders via USPS First-Class & USPS Priority mail. Orders are expected to arrive in 3-5 business days. If your order is time sensitive, please purchase Express Shipping.

Please be advised that international orders have extended delivery times and may require additional tax/duty fees. If you are not located in the United States of America, you are considered an international purchaser. It is your responsibility to pay any duties, taxes (including, but not limited to, GST and VAT), and customs fees.

I cannot offer refunds or exchanges if your item arrives late due to the postal or delivery provider.