Returns, Exchanges & Repairs
Returns, Exchanges & Repairs
Returns & Exchanges
I try my best to represent each pair online so you have an idea of what to expect, but if your pair doesn’t meet your expectations I accept exchanges within 30 days of the original purchase if the item is still in brand new condition.
After 30 days, I will operate on a case by case basis.
Custom pieces are not returnable.
I will email you a return slip to the email you provided with your order. Once I receive the item, an exchange can be provided with credit or an item of equal value - we’ll work it out.
If the item isn’t in brand new condition, consider gifting them to a friend! Or make some art with them!
But don’t put them on your cat… they don’t like that. Just… trust me on that one.
Send an email to eliza@etgilbertdesign.com or use the form below to contact me.
Repairs
If it breaks, I will fix it. No questions. If I can’t fix it, then we’ll talk about your options. Send an email to eliza@etgilbertdesign.com or use the form below to contact me.
All emails with be returned within 2-3 business days